Frequently Asked Questions (FAQ)

It is a digital marketplace for matching skills and services to be traded between individuals or companies and their customers on a willing buyer, willing seller basis. The platform has a mobile task orchestration application that gives customers access to trained and certified technicians and artisans from within their communities who are notified of their requirements by means of the MyTechie App on their smart devices.

One of our challenges we face is equipping the enthusiastic young tech-entrepreneurs who have just qualified and need to be able to work independently. Things they normally get from their employers. Like PPE, a vehicle and their tools and test equipment. Even a decent ruggedised smart device is expensive and an essential tool in this gig-economy, not to mention airtime and data costs… this can be anything from R50 000 to around R500 000 in capex, depending on various factors per team of 2 to 3 individuals.’

Each functional team properly equipped becomes a viable small business entity that we can enable and build into a successful local business with support.

Smart phones / laptops
Branded workwear
Airtime and data
Vouchers
Vehicles
Training
Tools
PPE
Lts us know how you assist.

All MyTechie technicians and technical assistants are meticulously vetted by the MyTechie South Africa, and its partners and they are accredited before they are authorised to use the MyTechie system. You can check their latest ratings before accepting a particular MyTechie agent to undertake your service.

The MyTechie technician and technical assistant as a team are rated on service and workmanship by customers and service providers for each task undertaken on a scale from 1(poor) to 5 (excellent).

You will register a profile on the MyTechie website or application where you will also be required to enter details of your payment method.

First you will need to register as a user on the MyTechie platform and accept our terms and conditions. You will then be able to enter your requirements in an online form and search for the specific services and skills you may be looking for in the area where you will need the services performed.

• Training courses are industry accredited and benchmarked internationally.

• Ongoing continued professional development (CPD) will ensure a continuous training of technicians will be required over time.

• Inside plant works will conform to industry standards.

• Security of access is maintained by the strict authentication and tracking via the MyTechie system.

• Self-regulated ecosystem with immediate bi-directional customer quality of service feedback.

• Drives and maintains skills and experience development.

• Provides opportunity for the under and unemployed.

• Empowerment of local people by providing a roadmap to economic independence.

• Improves the efficiency of the ICT eco-system.

• Technicians with such experience will be more employable if they choose to go into formal employment after doing this work for a while.

1. Qualified and certified technical partners in good standing will be visible to service providers and customers via the MyTechie web portal and app.
2. Dispatches will be scheduled with contractors and customers via the portal and app and specify the work required, the standard and code of conduct applicable and the location details.
3. The service provider making the request will provide the material or equipment as required.
4. Access to gated communities and high security facilities will be facilitated by the relevant customer assisted by the MyTechie app which will ensure the authorised agent team presents at the appointed time.
5. Once the job is completed, the contractor will fill in the completion form on the App, upload the job completion record and rate the customer.
6. The customer will rate the contractor performance and workmanship.
7. The service provider will rate the contractor’s performance.
8. MyTechie will invoice on behalf of the contractor and collect all payments, reconcile and pay the contractor.
9. No cash changes hands, all transactions are done through the MyTechie portal and App at agreed rates.

Technicians are trained by industry approved training providers who in turn are accredited by professional technical institutes to ensure the highest globally accepted standards are met by all MyTechie agents.
Once a training course is successfully completed through an accredited training institution the agent will get a certification as a “Technical Assistant” and will have their ‘learners-licence’ enabling them to work in the competency learned while under the guidance of a MyTechie qualified Technician.

After a period of between nine to eighteen months of working under such guidance the agent can apply to be qualified as a technician and provided this is supported by the volume and quality of work events successfully undertaken through the MyTechie system and is supported by the associated MyTechie qualified Technician, the agent will then graduate to the Technician level.
Each region has an area leader who provides customer support and support the technicians to drive customer satisfaction.

As a customer, you get to rate every task undertaken by the MyTechie team and every agent technician is incentivised to complete tasks to the full satisfaction of both you as the service provider and your customer in whose premises they work.

Technician certifications are valid for up to three years and depending on field performance will undergo periodic re-assessment and re-certification to ensure that they maintain competency and keep abreast of technology developments in the field.
 

• Access to many reliable, competent and certified technicians in the areas you need them.
• Appointments scheduled to suit your circumstances.
• Guaranteed workmanship.

By supporting MyTechie you will be part of a grander programme that:

• Drives and maintains skills and experience development.
• Provides opportunity for the under and unemployed.
• Empowerment of local people by providing a roadmap to economic independence.
• Improves the efficiency of the ICT eco-system.

As a Service Provider we acknowledge that you demand good value for money, and we understand that any contractor wanting to work in your customers home or business premises not only needs to be competent in the work to be undertaken but also needs to subscribe to the highest standards of professionalism and conduct.

Working with industry associations such as the Digital Council Africa and others we have set the ambitious goal of developing a ‘Career-Passport’ for technicians and practitioners in this environment to start working towards a national standard that is benchmarked with international best-practice.

All technicians in the MyTechie team are fully vetted, trained and mentored to provide the very best service and give you as the technology consumer a level of confidence and trust in the brand.

MyTechie, as a Tech-as-a-Service gig-economy platform, is well positioned as an enabler to Service Providers. This will enable you to rapidly and efficiently scale to meet customers’ needs without the burden of excessive overheads and provides you with access to an extensive geographical reach with our growing fleet of skilled and capacitated engineers, technologists, technicians, and artisans across the country.

MyTechie has an agency agreement with multiple skilled independent contractors and small and medium enterprises (SMEs) and as such brings a broad geographical spread of well-placed skills, often with deep and relevant knowledge and expertise for use on specific jobs in the proximity of where they are based, and requiring their particular skill set. These independent contractors go through a rigorous on-boarding process of credential, certification and skills validation, and they will also be competing in their chosen markets on a platform that incentivises a meritocracy in a very systemically viable way.

We aim to build South African owned businesses, so that we can make a difference in the future of our country and its diverse people.