Frequently Asked Questions (FAQ)

As a service provider, you get to rate every task you dispatch, and every agent technician is incentivised to complete tasks to the full satisfaction of both you as the service provider and your customer in whose premises they work with pride.

Technician certifications are valid for up to three years and depending on field performance will undergo periodic re-assessment and re-certification to ensure they maintain competency and keep abreast of technology developments in the field.

All MyTechie work is fully guaranteed, and any event paid for will be credited back to the service provider if the work is not completed to your satisfaction.

As part of the contractual relationship between the Principal (Technician) and the Agent (MTSA), the company MTSA will:

• Conduct FICA and accounting requirements on behalf of the supplier to you the customer.

• Prepare the invoice for work performed by the technician/ the supplier to you the customer. Please note that not all of the technicians are registered for VAT.

• Make the invoices available on the Platform for customers to request.

• Send the invoices electronically to the Customer.

• Receive the customer payment into the MTSA bank account.

• Allocate the customers remittance advise of the breakdown of the payment against the specific customer invoice.

• Make payment to the supplier of the customer invoice net of MTSA service fees.

• The customer’s admin and accounting will be able to record all the suppliers/technicians on the MTSA platform as one supplier account.

We trust the above sets out the relationship between the three parties and the admin accounting impact of this relationship.

MyTechie South Africa (Pty) Ltd (MTSA) is part of the new Gig-economy utilising a shared economy platform.

MTSA, through the use of its App and web portal, provides a platform to you the Customers, whether you are a company or an individual seeking work to be performed by adequately skilled technicians (as your Suppliers) in a specific geographical location at an agreed price based on a willing buyer and willing seller principle.

Below we set out, the MTSA Admin and accounting mechanism between the Customer and Supplier (Technician and Principal of MTSA) and MTSA (the Agent).

MTSA is an Agency company providing services to its Principal the technicians- your supplier.

The players:

• The Customer: is the company or individual seeking work to be performed. The customer is the customer of the Principal.
• The Supplier: is the individual technician or technician company providing a service to the Customer.
• In the MTSA business model;

1. The Principal : The Supplier/technician has engaged the services of MTSA to act as their Agent to facilitate the business relationship between their customer; and in this regard is the Principal to MTSA.
2. The Agent:  is MTSA who provide a service to the Principal.

1. Service offering: We are offering to ‘match’ YOUR customer with a qualified technician.
2. Ease of procurement via the Portal / App.
3. Self-employed independent contractors- not salaried persons- promoting entrepreneurs.
4. Single registered supplier on your system to pay many technicians / independent contractors – with ease of administration. The ability to have many suppliers with only one single payment system.
5. Access to hundreds of quality and certified technicians around the country – available on-demand and close to your customers – in fact a part of their communities
   • Why increase headcount when you tap into a team of competent and motivated resources?
6. For Installations - It is on demand and a cost of sale.
7. Accurate inside plant records of all as-built works undertaken.
8. You no longer have to employ so many technicians at the ‘edge’ (close to the customer).
9. The work completion is guaranteed – If you are not satisfied, you will get your money back.
   • Inside plant works conform to industry standards.
10. This is a self-regulating ecosystem with immediate bi-directional customer quality of service feedback.
11. Accurate and up to date skills record of all technical agents used.
12. You will be part of a grander programme that:
    • Drives and maintains skills and experience development.
    • Provides opportunity for the under and unemployed.
    • Empowerment of local people by providing a roadmap to economic independence.
    • Improves the efficiency of the ICT eco-system.

You can register [onboarding service provider] to become a participating service provider.